The Provincial Office of Foreign Investment organizes, coordinates, and manages the service building, and is responsible for the supervision of the promised undertaking of the services, which will be executed according to the principle of unified offices, unified operation to the public, executing each other’s own responsibilities, and integrated coordination. Departments joining the united office will fulfill their own responsibilities within the specified time limite.

(1). The organizational structure

There are 16 work rooms set up in the service building: the Foreign Investment Room, the Planning Room, the Economic and Trade Room, the Foreign Trade and Economic Cooperation Room, the Industrial and Commercial Room, the Environmental Protection Room, the Customs Room, the State Taxation Room, the Local Taxation Room, the Labour Room, the Land and Resources Room, the Financial Room, the Foreign Exchange Administration Room, the Supervision Room, the Construction and Planning Room, the Quality and Technical Supervision Room.

(2). The management of the working staff of the service building

a. The working staff of the service building is from the relevant provincial functional departments. The numbers of working personnel in the building from each department are determined according to the work volume, normally no less than 2 persons. Among all the participating departments, because of the larger work load of the Provincial Development Planning Commission, the Provincial Economic and Trade Commission, the Provincial Foreign Trade and Economic Cooperation, the Provincial Administration of Industry and Commerce, the Provincial Department of Land and Resources, the Provincial Department of Construction, the Provincial Administration of Environmental Protection, and the Provincial Bureau of Quality and Technical Supervision, by having set up their own offices dealing with foreign investment related affairs, their working staff of related rooms should been dispatched to conduct work in the service building.

b. Each department should send to the service building its own working staff with high familiarity with its profession, strong sense of service and discipline, and high understanding of the government policies. The staff working in the building shall be fixed with assignment and responsibility, and make the specially assigned job with specified person for relatively stable period. The change of director of each room is in principle in three-year term, and general working staff should complete one-year work before being transferred.

c. The Provincial Economic Cooperation Office is responsible for conducting the annual checking-up of achievements of the working personnel dispatched by the relevant departments. The results of the checking-up will be the basis for the annual public servant checking-up, the consideration of rewards and penalties, and the posting of the dispatched working staff by the relevant departments. Each department should respect the conclusions of the checking-up by the Provincial Economic Cooperation Office.

(3). The establishment of standardized and transparent office work system

a. The establishment of efficient work institution

The participating departments in the service building should, in accordance with the principle of improvement of government administration and the requirement of transforming the style of work effectively and raising the work efficiency, streamline and reorganize the internal application approval links, and authorize fully the working staff in the service building. For those departments allowing the using of their special stamp for application approval in the building, their working personnel in the building may use the special stamp directly on the application formalities and issue the certificate. For those departments not allowing the using of their stamps in the building, they should adopt concrete measures to ensure the approving work within their responsibility be completed in the building.

In order to ensure the smooth functioning of various departments inside, the service building provides each office room with a computer which is connected with the computer network linking all the office rooms. The cost of purchase and operation of the equipment will be covered centrally by the Provincial Economic Cooperation Office.

b. The adoption of the public notice, the working time limit and the leading department responsibility systems

The service building sets up the Service Guide of the Yunnan Provincial Foreign Investment Service Building. In accord with the principles of the open government administration, the public notification of the administrative affairs, the open promise undertaking, and being under the supervision of the society, the service building will make open its office work system and the content, make explicit the procedures of application handling and the required materials and references, undertake the promised work time limit, and make public the bases for relevant charges and the criteria. For affairs belonging to joint handling, the leading department should, by effectively fulfilling its responsibility and actively seeking the coordination with other related departments, provide solution to the problems or the replies within specified work time limit. For those projects considered important projects at the provincial level, the working staff of the building should provide door-to-door service.

c. The setting up of joint project approving and coordination meeting system

The service building formulates the Provincial Approving Work Procedure for Foreign Investment Project in Yunnan Province and sets up the project joint approving and coordination meeting system. The Provincial Department of Foreign Trade and Economic Cooperation is in charge of the approving work of the foreign invested projects. If there are different opinions by more than two departments concerning an important project, the Provincial Economic Cooperation Office will take the lead to organize coordination. Decisions reached by the coordination meeting must be strictly followed by the relevant departments. The project approving work should ensure that all the approving formalities will be completed within 15 work days starting from the date the application is officially accepted.

d. By actively seeking the improvement of their style of work, observing discipline, providing warm service, speaking politely, the working personnel of the service building should continuously raise the efficiency of their work and strive to provide high quality service to the investors. The Foreign investment Office shall strengthen the management towards the composing departments in the service building, and, together with the disciplinary commission and the department of supervision, conduct the activities of the democratic appraisal of the style of work and the open rectification and reform of all the work rooms in the building.

6. Supplement

This operational guide is effective from the date of its publication. In case that in the document of YUN ZHENG BAN FA [2000] 160 by the Yunnan provincial government there are points which might not be in keeping with the spirit of this present guide, this present guide will supersede. The Provincial Economic Cooperation Office is responsible for the explanation of this guide.